Privacy Policy

Bettina Pfaendner – Digital Dolphins
ABN 56 586 379 618

Effective Date: 27 January 2026
Last Updated: 27 January 2026

1. Introduction

Bettina Pfaendner – Digital Dolphins (“Digital Dolphins”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way.

This Privacy Policy explains how we collect, store, use, disclose, and protect your personal information when you interact with us, including when you:

visit our website at https://www.digitaldolphins.com.au
purchase or participate in our online courses, programs, memberships, workshops, or events
interact with our AI-supported tools, learning environments, or digital platforms
engage with us on social media
communicate with us via email, forms, or other channels

This Privacy Policy forms part of our Website Terms & Conditions.

2. Who We Are & How to Contact Us

Business name: Bettina Pfaendner – Digital Dolphins
ABN: 56 586 379 618
Location: Victoria, Australia

For all privacy-related questions or requests, please contact us via:
👉 https://www.digitaldolphins.com.au/contactform

3. Applicable Laws

We comply with:

the Privacy Act 1988 (Cth)
the Australian Privacy Principles (APPs)
the EU General Data Protection Regulation (GDPR), where applicable
any applicable replacement legislation, regulations, or industry guidelines governing personal data

EU / EEA Users

If you are located in the European Union or European Economic Area, we process your personal data in accordance with the EU General Data Protection Regulation (GDPR).

This includes your rights to access, rectification, erasure, restriction, data portability, and objection to processing. You also have the right to withdraw consent at any time where consent is the lawful basis for processing.

We rely on one or more of the following lawful bases to process your personal data: consent, performance of a contract, legal obligation, and legitimate interests.

Where your personal data is transferred outside the EU/EEA, we take reasonable steps to ensure appropriate safeguards are in place.

4. Our Role & Your Role

Our Role

We are the data controller for personal information collected through our website, platforms, and services. We determine how and why your personal information is processed.

We do not sell or rent your personal information.

Your Role

You agree that:

the information you provide is accurate and up to date; and
if you provide personal information about a third party, you have the authority to do so and to allow us to process that information in accordance with this Privacy Policy.

5. When & How We Collect Personal Information

We may collect personal information when you:

visit or browse our website
purchase or access a course, program, membership, or digital product
register for webinars, workshops, events, or waitlists
interact with AI-supported tools, learning assistants, or prompts
subscribe to newsletters or marketing communications
interact with us on social media
complete surveys, feedback forms, or questionnaires
contact us directly via email or messaging platforms
accept cookies or tracking technologies

Some information is provided directly by you, and some is collected automatically.

6. Types of Personal Information We Collect

This may include:

Identity & contact details: name, email address, business name
Account information: login credentials, preferences
Transaction data: purchases, invoices, billing history
Payment data: processed securely via third-party providers (we do not store card details)
Learning & engagement data: course participation, progress, feedback
AI interaction data: prompts, outputs, and usage patterns (where applicable)
Technical data: IP address, browser type, device, operating system, time zone
Usage data: page visits, session duration, clicks, navigation paths

We do not knowingly collect sensitive information unless required and permitted by law.

7. AI-Supported Tools & Automated Processing

Some of our services may include AI-supported features (e.g. learning companions, content prompts, automation tools).

AI tools are used to support learning, creativity, and personalisation, not to make legal or financial decisions about you.
AI outputs are assistive, not advisory, and should not be relied upon as professional advice.
We do not use AI for fully automated decision-making that produces legal or similarly significant effects.
Where profiling or personalisation occurs, it is limited to improving user experience and content relevance.

8. How & Why We Use Personal Information

We process personal information where we have a lawful basis, including consent, contract, legal obligation, or legitimate interest.

We may use your information to:

operate and maintain our website and services
provide products, courses, and memberships
manage accounts and customer support
process payments and transactions
personalise learning experiences
communicate with you about services, updates, or events
conduct research, analytics, and service improvements
send marketing communications (with consent)
comply with legal obligations
prevent fraud or misuse

9. Disclosure of Personal Information

We may disclose personal information:

to trusted service providers who assist us in operating our business
where required or authorised by law
with your consent
to protect our rights or enforce our Terms

Service providers may include (as applicable):

payment processors (e.g. Stripe, PayPal)
email and CRM platforms (e.g. ActiveCampaign, Mailchimp)
learning platforms (e.g. Kajabi, Teachable, Zoom)
analytics and advertising platforms (e.g. Google, Meta)
professional advisers (legal, accounting)

10. Cookies, Analytics & Tracking

We use cookies and similar technologies to:

operate our website
analyse traffic and performance
personalise content and advertising

You can manage or disable cookies through your browser settings. Blocking cookies may affect website functionality.

Google & Meta

We may use Google Analytics and Meta (Facebook/Instagram) tools to understand user behaviour and improve marketing effectiveness. These platforms process data under their own privacy policies.

11. Marketing Communications

You will only receive marketing communications if:

you have opted in; or
the law otherwise permits us to do so

You can unsubscribe at any time via the link in our emails or by contacting us directly.

12. Your Rights

Depending on your location, you may have the right to:

access personal information we hold about you
request correction of inaccurate data
withdraw consent
object to processing
request erasure (“right to be forgotten”)
lodge a complaint

Requests can be made via:
👉 https://www.digitaldolphins.com.au/contactform

We aim to respond within 30 days.

13. Data Security

We take reasonable technical and organisational measures to protect personal information, including:

secure systems and access controls
reputable third-party hosting and storage providers
PCI-DSS compliant payment processors
limited internal access

No system is completely secure, and transmission of information is at your own risk.

14. Data Storage & International Transfers

Personal information may be stored in Australia or with trusted service providers overseas.

Where data is transferred internationally, we take reasonable steps to ensure comparable privacy protections are in place.

15. Data Retention

We retain personal information only for as long as necessary to fulfil its purpose or meet legal requirements. When no longer required, data is securely deleted or anonymised.

16. Children & Age Restrictions

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.

17. Complaints

If you believe your privacy rights have been breached, please contact us first.
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

18. Governing Law

This Privacy Policy is governed by the laws of Australia.

19. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be published on our website with the effective date clearly stated.